CUSTOMER SERVICE

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Shipping information

information Details
Shipping Threshold Orders of $30 or more receive free shipping.
Shipping Carriers Various carriers are used, depending on your location.
Shipping Restrictions - We do not ship to U.S. territories outside the continental United States.
(U.S. territories include American Samoa, Guam, Marshall Islands, Micronesia,
Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)
- Shipping to addresses such as APOs may not be guaranteed.
Same-Day Shipping Cutoff Time (Weekdays) Orders received by 2:00 PM ET on weekdays are eligible for same-day shipping.
Next Business Day Shipping (Weekdays) Orders received after 2:00 PM ET on weekdays ship the next business day.
Weekend Orders Processing Orders placed over the weekend are processed on the following Monday.
Shipping Timeframes (Orders of $30 or More) - Free shipping for orders of $30 or more.
- Estimated delivery within 10 to 20 days.
Shipping Timeframes (Orders Under $30) - Standard shipping fee of $5.75 USD for orders under $30.
- Estimated delivery within 10 to 20 days.
Possible Delays Delivery may take longer due to weather delays, unforeseen circumstances, etc.
Shipping to Remote Areas (e.g., Alaska and Hawaii) Shipping to individual remote areas may require more time.
Lost or Delayed Packages If your package is lost or delayed, please contact us at service@dayiifay.com for assistance.

Return Policy

Return Period We offer a 30-day return policy, allowing returns within 30 days of receiving your item.
Eligibility for Return - The item must be in the same condition as received: unworn, unused, with tags, and in its original packaging. - Proof of purchase is required.
Initiating a Return - Contact us at service@dayiifay.com to initiate a return. - If accepted, we'll provide a return label and instructions for sending the package. - Unauthorized returns will not be accepted.
Contact Information Feel free to reach out to us anytime at service@dayiifay.com for return-related inquiries.
Damages and Issues - Inspect your order upon receipt. - Contact us immediately for defective, damaged, or incorrect items. We'll assess and resolve the issue.
Exceptions/Non-Returnable Items - Certain items cannot be returned, including perishables, custom products, personal care items, hazardous materials, and more. - Contact us for specific item concerns.
Exchanges - Return the original item for the quickest way to get what you want. - After acceptance, make a separate purchase for the new item.
Refunds - We'll notify you after receiving and inspecting your return. - If approved, refunds are processed to your original payment method. Allow time for processing by your bank or credit card company.

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